How Customer Traac can help your Service Department

admin | Uncategorized | automotive appointment scheduling, automotive bdc

How can Customer Traac help your Service Department offer better quality service as well as leave customers with a lasting impression? We’ve compiled a list of our most frequently asked questions and answered them below.

Frequently Asked Questions

How can Customer Traac help my Service Department manage inbound calls?

Any time your company receives more calls than it can handle, Customer Traac will be there to help. We route inbound service calls to our highly trained, U.S.-based customer service agents. There, they will answer any questions your customers may have and even be able to schedule appointments on your behalf.

How can Customer Traac reduce call hold times for our customers?

Any time your dealership receives more inbound calls than it is capable of answering, you make your customers wait on the phone for you. With Customer Traac, we pick up the phone even when you can’t. Any time you are unable to answer the phone, we will route your customer to one of our courteous call agents. Consider hold times a thing of the past!

Can Customer Traac help schedule work evenly throughout the day?

One of the most frustrating aspects of running a service business is evenly distributing work throughout the day. With Customer Traac, our customer service agents will appropriately schedule your customers evenly throughout the day, at a time that works for them, and your business.

While running a successful fixed operations department is tough, it doesn’t have to be grueling. Take a moment to consider how an outsourced automotive BDC solution like Customer Traac could ease workloads, improve efficiencies, and increase revenue. If you’re ready to learn more, reach out to our team today. Or, if you would like more information, we recommend reading “3 Characteristics to Look for in an Automotive Service BDC.”

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