Streamlined Service

Customer Traac’s automotive BDC streamlines customer service calls and the scheduling of your service appointments, so you can focus on providing the best customer experience possible. Our highly trained and experienced BDC specialists streamline phone calls, emails, social media contacts, and more for dealerships across the country. Instead of having to organize your customer communication from multiple departments in the dealership, we optimize all your modes of communication in one place to make communicating with your customers easier and more efficient. This includes streamlining outreach and follow-up calls.

Experts in the Automotive Industry

Larger BDCs that don’t funnel their expertise into one niche are unable to provide the best service or meet customer needs. By focusing solely on car dealerships, our customer service professionals are experts at helping your customers and can accurately and efficiently solve their problems and meet their needs. Our staff are trained specifically in the automotive industry -- unlike those at larger call centers -- so they can communicate effectively with you and your customers. Our automotive specialists know the specifics of the dealership industry, such as recalls, service schedules, and other information based on vehicle makes and models. This makes all the difference in creating a positive customer experience within such a niche market.

Increase in Customer Satisfaction & Decrease in Dropped Calls

Using Customer Traac as your BDC leads to faster response times, diligent follow-up calling, more efficient scheduling, and a more pleasant experience for your customers. While in-house agents put more people on hold and thus lose more customers to dropped calls, we offer premium customer support in a quick and effective manner, which reduces dropped calls and allows customers to resolve their issues within minutes. Moreover, our experienced automotive specialists provide a pleasant phone experience for your customers while making follow-up calls, scheduling appointments, reaching out to potential leads, and more.

Optimize Your Service Department & Schedule More Appointments

Our specialists are experts at providing superior customer service and streamlining your marketing and communication efforts. This means that your service department can focus on performing maintenance and servicing your customers at the dealership. We handle the logistics of reaching out to customers over the phone, scheduling your appointments, and filling your service schedule, so your service department has the time and energy to excel.

Focus on Customer Retention

Our automotive BDC focuses on customer acquisition and customer retention. By following up on inquiries, pre-scheduling appointments, and reaching out to existing customers nearing the end of their lease or loan, we help you retain and grow your customer base.