10 Tips for Becoming a Customer-Focused Organization

You’ve likely heard that “customer-focused” businesses are more successful because they focus completely on their client relationships and client satisfaction. But that’s only part the story. In full, a customer-focused business fosters a company culture[…]

The Problem With Having Your Service Advisors Answer the Phone

A service advisor at a dealership is a liaison between customers and the service technicians. They determine customer’s needs when it comes to vehicle issues, repairs, and scheduling. Which means they can almost fall into[…]

Outsourcing Your Business Development Center: Pros & Cons

Are you thinking about outsourcing your Business Development Center? Needless to say, outsourced business development has strong pros, as well as some potential drawbacks you should be aware of. That’s why we’ve curated a list[…]

How Phone Presence Can Increase Customer Satisfaction and Retention

In a time where we have access to fast, endless information at our fingertips at any given moment, people don’t have time to waste. People’s expectations are high for how information is shared and received.[…]

Automotive Call Center Benefits Your Dealership Can Leverage

Walk into the service drive of a traditionally-modeled shop and, rather than hearing the quiet hum of customers and Service Advisors interacting, you hear phones—the sound of phones ringing and ringing, interrupting the Advisors as[…]