Bad Customer Service Examples: The Most Cringe-Worthy Customer Service Scenes in TV and Movies

If you’ve ever dealt with bad customer service, which you probably have, you know that it is the absolute worst. Some people have had such bad customer service experiences, that they dread dealing with any[…]

How to Create a Customer Service System That Will Survive When You’re Out of the Office

Building a good customer service team means having people you can count on, even when you’re out of office. Relying on a team that you can trust to run independently, take the reins, and own[…]

5 Best and User-Friendly Automotive Dealership CRMs

In an industry as customer-centric as the automotive industry, a good CRM can be the driving force in business strategy. Now, what is a CRM and why is it important to your business? Customer relationship[…]

Key Tracking Systems for Car Dealerships: The KPIs You Need To Keep A Close Eye On

There are a lot of moving parts to managing a car dealership, and if you aren’t tracking your KPIs (key performance indicators) you can’t get a true sense of the success of your business. There[…]

10 Essential Dealership Customer Support Skills

Exceptional customer support is a cornerstone of business success. Whether you’re a seasoned professional or just starting in the industry, mastering essential dealership customer support skills can set you apart and drive customer satisfaction and[…]

How Having a Call Management Team Can Help Dramatically Increase Customer Satisfaction

It has been said that acquiring a new customer is up to five times as costly as retaining an existing customer. Yikes! Those expenses take into account the time and energy spent by staff to[…]

Customer Relationship Management Strategies That Work

Don’t wait any longer! Now’s the time to improve your CRM. As Bob Dylan famously wrote, “The times they are-a-changin’, and they change faster and faster every year.” Thanks to advances in technology, economic conditions,[…]

Outbound Campaigns: The Secret to Increasing Dealership Revenue

Continuing the conversation with existing customers is key to maintaining that relationship and customer retention. Outbound campaigns can be highly effective for improving sales and service revenue in that it puts the power back in[…]

Outsourcing Customer Service: The Competitive Edge You Need

Outsourcing your dealership’s customer service has a lot of benefits including lower costs, increased bandwidth to focus on your core competencies, and around the clock availability. After all, missed calls and appointments are missed opportunities,[…]

How an Automotive Business Development Center Can Help Support Your Sales Team

The sales team at a car dealership is comprised of multiple positions with multiple responsibilities throughout the company. Some positions you may find at a dealership that play a role in the sales process include[…]