CTI Call Center Appointment Scheduling
At CTI, LLC - Customer Traac, your business is our only business.
We have been serving the retail automotive industry since 1990,
providing superior solutions customized to meet your individual
needs. Our virtual service BDC offers appointment scheduling with
on-demand Help Desk support. Our Help Desk and account reps
provide the support to help you reach the full potential of our
We record our calls for quality and training purposes and we train our agents to be customer service
professionals. Our quality control team ensures our agents listen and document the customer's concerns quickly and accurately. We coach and instruct our agents to follow dealership policies regarding pricing, promise times, and warranty coverage. If a guest has any questions our agents cannot answer, our agents will transfer the guest to the appropriate person at the dealership.
We provide flexible solutions to accommodate today's changing automotive marketplace where every customer matters.
LISTEN TO A SAMPLE
Dealership Routes call to CTI via phone programming.
CTI captures services needed and offers recommendations or specials based on dealer request.
CTI greets guest and locates customer information by name and phone number.
CTI verifies customer and vehicle information as well as email address.
CTI offers 1st available appointment following dealership guidelines and transportation options.
CTI recaps the appointment date, time, services and transportation needs.
CTI books the appointment using the scheduling tool of your choice.
4.22 Minutes Average Call Length
Dealership Results With CTI