Virtual Service Automotive BDC

EMAIL: jimb@customertraac.com          CALL: 763.553.2989

CTI Call Center Appointment Scheduling

 

At CTI, LLC - Customer Traac, your business is our only business.

We have been serving the retail automotive industry since 1990,

providing superior solutions customized to meet your individual

needs. Our virtual service BDC offers appointment scheduling with

on-demand Help Desk support. Our Help Desk and account reps

provide the support to help you reach the full potential of our

service offers.

 

We record our calls for quality and training purposes and we train our agents to be customer service

professionals. Our quality control team ensures our agents listen and document the customer's concerns quickly and accurately. We coach and instruct our agents to follow dealership policies regarding pricing, promise times, and warranty coverage. If a guest has any questions our agents cannot answer, our agents will transfer the guest to the appropriate person at the dealership.

 

We provide flexible solutions to accommodate today's changing automotive marketplace where every customer matters.

LISTEN TO A SAMPLE

APPOINTMENT CALL

CALL FLOW

Appointment Scheduling

Service

Selection

Reservation

Introduction

Customer

Verification

Appointment

Selection

Appointment

Verification

Appointment

Booked

Dealership Routes call to CTI via phone programming.

CTI captures services needed and offers recommendations or specials based on dealer request.

CTI greets guest and locates customer information by name and phone number.

CTI verifies customer and vehicle information as well as email address.

CTI offers 1st available appointment following dealership guidelines and transportation options.

CTI recaps the appointment date, time, services and transportation needs.

CTI books the appointment using the scheduling tool of your choice.

4.22 Minutes Average Call Length

Dealership Results With CTI

  • More late afternoon, evening and Saturday appointments as hours to sell each day are maximized by eliminating service advisors' control over the schedule.
  • Increased sales - dealers typically see a .2 or better increase in sales per RO.
  • Advisors have more uninterrupted quality time with guests during write up - typically saved 2+ hours of phone time daily.
  • Improved customer satisfaction as guests do not have to wait on hold for an advisor and advisors can perform a complete active delivery.
  • Decrease in missed calls or long wait times for the guests; calls are answered quickly.
  • Reduction in personnel costs associated with answering incoming phone calls.
  • Reduction in returned marketing materials due to incorrect customer information.
  • Reduction in missed appointments as customers have gone through a textbook appointment process with confirmation.

SOME OF OUR SATISFIED CLIENTS

CTI, LLC - Customer Traac • Office: 763.553.2989  Fax: 763.694.7585

3030 Harbor Lane, Suite 215 • Plymouth, MN 55447

© 2016 CTI, LLC. All Rights Reserved.